These Terms of Service ("Terms") govern your use of the website and membership services offered by 1500 Park LLC, doing business as Bivvy Health ("Bivvy," "we," "us"). By creating an account or using the service, you agree to these Terms.
What Bivvy is (and is not)
Bivvy is a membership that provides access to telehealth care delivered by independent, licensed providers through DrCare247. Bivvy is not insurance, is not a health plan, and is not a medical provider. Care decisions are made by the treating provider, not by Bivvy.
Not for emergencies
Do not use Bivvy for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room. Telehealth is not appropriate for all conditions.
Eligibility and accounts
You must be 18 or older and able to form a binding contract. You are responsible for the accuracy of the information you provide and for activity under your account. Keep your login credentials secure.
Membership, billing, and cancellation
- Paid plans are billed through Stripe on a recurring basis (monthly or annually) until cancelled.
- By subscribing you authorize recurring charges to your payment method until you cancel.
- You may cancel at any time from your account; cancellation stops future renewals.
- Fees are as shown at checkout. [Confirm refund policy and pay-per-visit terms with counsel.]
Family plans
Family plans let a subscriber add family members. The subscriber is responsible for the plan and for the accuracy of information about members they add, and confirms they are authorized to share that information and to act for any minors on the plan.
Medical disclaimer
Information provided through the service is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified provider with questions about a medical condition.
Acceptable use
Do not misuse the service, attempt to access it in unauthorized ways, interfere with its operation, or use it to violate the law or the rights of others.
Third-party services
The service relies on third parties, including DrCare247, Stripe, and Clerk. Your use of those services may also be subject to their terms.
Disclaimers and limitation of liability
The service is provided "as is" without warranties of any kind to the fullest extent permitted by law. To the extent permitted by law, Bivvy is not liable for indirect, incidental, or consequential damages, and our total liability is limited as set out here. [Confirm warranty disclaimers and liability caps with counsel; some limits are not enforceable in all states.]
Indemnification
You agree to indemnify Bivvy against claims arising from your misuse of the service or violation of these Terms. [Confirm scope with counsel.]
Dispute resolution and governing law
[Governing law, venue, and any arbitration or class-action-waiver provisions to be drafted and reviewed by counsel.]
Termination
We may suspend or terminate access for violations of these Terms or as needed to operate the service. You may stop using the service at any time.
Changes to these Terms
We may update these Terms. Material changes will be reflected in the effective date and, where appropriate, communicated to you. Continued use after changes means you accept the updated Terms.
Contact us
Questions about this document can go to support@bivvyhealth.com or, for privacy matters, privacy@bivvyhealth.com.